Lawnify is a trading brand of At Your Service Ltd (“Lawnify”, “we”, “us” or “our”). We respect your privacy and are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 and applicable New Zealand privacy law.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, make a booking, communicate with us or use our services.
Information We Collect
We may collect personal information reasonably necessary to operate our business and provide our services, including your:
- name, email address and phone number;
- billing, postal and service/property address;
- property details and service requirements;
- quote, booking and service history;
- access instructions and relevant site information;
- communications with Lawnify;
- invoices, payments and account information;
- feedback, complaints or enquiries; and
- photographs or videos reasonably required for quoting, service records, quality assurance, health and safety or resolving service issues.
When you use our website, we may also collect technical information such as your IP address, device and browser information, pages viewed, approximate location derived from technical information, referring source, website interactions and cookie or analytics information.
Where payments are processed by a third-party payment provider, payment information may be handled directly by that provider. Lawnify does not intentionally retain complete payment-card information unless reasonably necessary and appropriately secured.
How We Collect Information
We may collect information when you visit our website, complete a quote or contact form, telephone or email us, send an SMS, communicate through social media, request a site visit, accept a quote, book a service, make a payment, provide feedback or otherwise interact with Lawnify.
We may also collect reasonable service records while providing work at a property.
Sometimes information may be provided to us by another person, such as a property manager, landlord, tenant, body corporate, facilities manager, business customer, authorised representative or referral partner.
Where required by New Zealand privacy law, we will take reasonable steps to inform you when personal information has been collected indirectly, including the relevant purposes and your rights, unless an applicable exception applies.
How We Use Your Information
We may use personal information to:
- respond to enquiries and prepare quotes;
- arrange site visits and bookings;
- provide and manage one-off or recurring services;
- communicate about schedules, weather delays, access or completed work;
- manage customer accounts and service history;
- issue invoices and process or reconcile payments;
- provide customer support;
- resolve complaints or disputes;
- maintain quality and service records;
- meet health and safety requirements;
- operate and improve our website and services;
- understand website and advertising performance;
- prevent fraud or misuse;
- recover properly outstanding accounts;
- maintain accounting and business records;
- comply with legal, regulatory, insurance and contractual obligations; and
- exercise or defend legal rights where reasonably necessary.
We will not use personal information for an unrelated purpose unless permitted by law or appropriate authorisation has been obtained where required.
Property Information, Access Details & Photos
Customers may provide access instructions or other information necessary for Lawnify to enter and service a property. We will use such information only for legitimate service or business purposes and will take reasonable steps to protect sensitive property-access information.
Our employees or contractors may take photographs or videos where reasonably necessary for quoting, recording existing property conditions, documenting completed work, customer updates, quality assurance, health and safety, insurance or dispute resolution.
We will take reasonable steps to avoid capturing unnecessary personal information.
We will not intentionally publish identifiable private customer or property information for advertising, testimonials, case studies or social media where permission is required without obtaining appropriate permission.
Sharing Personal Information
Lawnify does not sell your personal information.
Where reasonably necessary, information may be provided to Lawnify employees, authorised contractors or subcontractors and trusted providers supporting our operations, including providers of:
- website and hosting services;
- job-management or customer-management systems;
- accounting and invoicing systems;
- payment processing;
- email, telephone and SMS communications;
- cloud storage;
- analytics and advertising;
- debt recovery;
- insurance; and
- professional services such as legal or accounting advice.
Information may also be disclosed to property managers, landlords, tenants, body corporates, facilities managers or other authorised representatives where reasonably necessary for the relevant property or service.
We may disclose information to government, regulatory, law-enforcement or other authorised organisations where required or permitted by law.
We aim to disclose only the information reasonably necessary for the relevant purpose.
Website Cookies, Analytics & Advertising
Our website may use cookies, pixels and similar technologies to operate the website, understand how visitors use it, measure enquiries and conversions, improve website performance and evaluate advertising.
We may use third-party technology services such as Google, Meta or similar analytics and advertising providers. Depending on our website configuration, those providers may collect or receive information about your interaction with our website through cookies, pixels or similar technologies.
You can manage certain cookies through your browser or device settings. Restricting cookies may affect some website functionality.
Where required, we will provide appropriate information or choices relating to non-essential tracking technologies.
Marketing Communications
Where permitted by law, Lawnify may contact existing or prospective customers about relevant services, seasonal maintenance, service reminders, promotions or offers.
Where required, electronic marketing communications will provide an appropriate method to unsubscribe.
You can ask us to stop sending marketing communications at any time.
Communications reasonably necessary to manage an active enquiry, quote, booking, service, invoice or customer account are operational communications and may still be sent where appropriate.
Storage, Security & Overseas Providers
Lawnify takes reasonable safeguards to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Personal information may be stored electronically using reputable cloud, business-management, accounting, communications or other technology providers.
Some providers may store or process information outside New Zealand. Where personal information is disclosed overseas, Lawnify will handle that disclosure in accordance with applicable requirements of the Privacy Act 2020.
No electronic system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
Retention & Accuracy
We will retain personal information only for as long as reasonably required for the purpose for which it was collected or for legitimate business, accounting, tax, insurance, contractual, dispute-resolution or legal requirements.
When information is no longer reasonably required, we may securely delete, destroy or anonymise it.
We take reasonable steps to ensure information is accurate, complete, relevant and up to date where appropriate. Please contact us if your details change or you believe information we hold is incorrect.
Access & Correction
Under the Privacy Act 2020, you may have the right to request access to personal information Lawnify holds about you and request correction of information you believe is incorrect.
We may need to verify your identity before processing a request.
Where a requested correction is not made, you may have rights under the Privacy Act to request that a statement of correction be attached to the information.
Requests can be made to our Privacy Officer using the contact details below.
Privacy Breaches
If Lawnify becomes aware of a privacy breach, we will assess and respond to it in accordance with applicable New Zealand privacy law.
Where a breach is notifiable, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
Third-Party Websites
Our website may contain links to third-party websites or services. Lawnify is not responsible for the privacy practices of independent third parties, and we recommend reviewing their privacy information before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, service providers, business operations or New Zealand privacy requirements.
The latest version will be published on our website with the date it was last updated.
Contact & Privacy Officer
For questions about this Privacy Policy, privacy concerns, or requests to access or correct personal information, please contact:
Lawnify
A trading brand of At Your Service Ltd 8/15 Roxanne Place
Poike, Tauranga 3112
New Zealand
- Email:
- quotes@lawnify.co.nz
- Phone:
- 0800 632 723
If you are not satisfied with how we handle a privacy matter, you may also contact the Office of the Privacy Commissioner of New Zealand.
